General FAQ

COVID-19 Shipping Notice: USPS is experiencing delays due to the pandemic and increased demand. Please allow up to 5 additional business days for your order to be delivered. We appreciate your patience and understanding. Please do not email us if you have been waiting for your order for less than 20 business days since the order date as anything under that is normal with our handling times + current USPS shipping delays.

Is there an age restriction?
You must be of legal smoking age to purchase any smoking products. By completing your purchase, you are verifying your age and that you are in compliance with all local regulations.

Are your prices in USD?
We have a limited currency selection in our upper right corner for you to preview the prices in your native currency. Please note our checkout screen uses a third party processor and will display the prices in USD.

Do you accept returns or cancellations?
Sorry, but because our product is a consumable we cannot offer returns or cancellations. However if there is a problem with your order, please contact us at, and we will do our best to help you out.

Sono Herbs is not responsible for delivery after proof of shipment. That responsibility is transferred to the shipping courier. If your package says delivered, but isn’t at your address, then please contact the post office that services your address and submit a mail search request before contacting us. USPS often marks the package as delivered before it actually happened, and it showed up on the next available delivery day. When this doesn’t happen, a mail search request usually turns it up, but please note that once we provide proof of shipment, our side of the transaction is finished. We can’t provide you any info that the tracking number in the shipping confirmation email can’t provide you.

What are the papers made of?
Whether you prefer our cigarette style or preroll style papers, our cigarette papers are made of unrefined paper containing a blend of unbleached plant fibers. They are vegan-friendly, contain no GMOs or chlorine, and most of them are produced with windmill power.

Will herbal smoking blends help me quit smoking?
Nicotine addictions may seem impossible to overcome, but many people point to herbal cigarettes as a major tool to combat their addiction. During nicotine withdrawal, you can experience an intense desire to smoke. Herbal cigarettes provide a way to satisfy that urge, but with herbs that are natural and non-habit forming.

The herbs in the Enjoy Your Day blend were specifically chosen as better alternatives to tobacco and nicotine. Herbs like Catnip, Klip Dagga, and Mullein can bring you calm, and help to reduce and control the symptoms of nicotine withdrawal. It also contains Lobelia, an herb that has been proven to interact with the same neurotransmitters in your brain as nicotine does, but without forming a habit.

Are herbal smoking blends addictive?
Sono products contain zero addictive substances or chemicals.

Will Sono cigarettes get me high like cannabis?
No! However, there are noticeable effects. Read the description of each blend to find out its properties. Overall, people report a feeling of relaxation, serenity, and contentment.

What is an herbal cigarette?
It is a natural pre-roll containing flowers, herbs, and natural plant fibers. Our herbal cigarettes do not contain tobacco or nicotine, nor any additives. They are commonly smoked for enjoyment, as a sleep-aid or mood booster, or as an aid to quit smoking. Read flavor descriptions to pick a blend that suits your needs!

Are the herbs organic and ethically sourced?
Every herb and flower we have is organic, an essential quality for herbal blends. The use of pesticide on herbal agriculture introduces poisons to the product which pass onto the consumer, but we source our flowers and herbs from independent farmers with organic, sustainable, and ethical practices.

Do the herbal smoking blends leave a smell behind?
We smoke them all the time, and it makes rooms smell like the ingrediente inside the cigarette. With flowers and herbs like rose, blue lotus, and spearmint, it's a pleasant smell.

Are herbal cigarettes safe?
So while no smoking is completely safe due to the inhalation of carbon monoxide and tar, our cigarettes contain zero nicotine, tobacco, or addictive chemicals. All of our ingredients are organically produced, and the tubes are 100% plant fibers. This is about as natural as you can get, and the ingredients we use have legitimate health benefits, as per research from multiple universities in the international academia.

I’m allergic to one of the ingredients you use, is there a risk of cross-contamination if I use a different product?
Yes, because we use the same equipment to prepare and process each blend. We make sure to clean all equipment and surfaces when switching blends, but for safety’s sake it should be assumed that there are trace amounts of every ingredient we use in each product.

Will you fulfill any requests written in "message to the seller' box?
Sono does not guarantee fulfilling special requests beyond what is stated in product descriptions. However, we really do care about you and will do our best to make your dreams come true. If you are ordering Sono as a gift - let us know if you’d like us to pass along a special message handwritten on a card.

I sent an email but got no reply yet, what should I do?
Please review our FAQ to see if your question has already been answered here. We can take up to 3-5 business days to answer emails as we are a 2 person shop with no customer service team. If it has been a week since you sent your email and still haven’t gotten a reply, kindly send us a reminder - your email may not have gotten through to us the first time.