COVID-19 Shipping Notice: USPS is experiencing delays due to the pandemic and increased demand. Please allow up to 5 additional business days for your order to be delivered. We appreciate your patience and understanding. Please do not email us if you have been waiting for your order for less than 20 business days since the order date as anything under that is normal with our handling times + current USPS shipping delays.
How fast will you ship out my order?
Please allow up to 10-14 business days for us to handle your order, as everything we sell is hand-made, packaged and managed by just two people working around the clock. As a handcrafted goods business, we work hard to make your orders as quickly as possible without sacrificing the dedication and love that goes into each package.
If you haven’t received an email about your order status yet, then it hasn’t been shipped, but rest assured that the second that we process your order, a shipping confirmation email will be sent to the email provided at checkout, with tracking information included.
Estimated shipping time: 3-5 business days (not accounting for coronavirus delays)
Orders under $49: calculated at checkout
Orders over $49: FREE
Expedited shipping: USPS Priority Mail
Estimated shipping time: 1-3 business days (not accounting for coronavirus delays)
Calculated at checkout
Please note, these are just estimated shipping times from USPS and your package is not guaranteed to arrive within that window. Tracking is included.
Do you ship internationally?
Estimated shipping time: 7-21 business days
USPS Priority Mail International
Estimated shipping time: 6-10 business days
UPS International Services
Estimated shipping time calculated at check out.
Please note, these are just estimated shipping times and your package is not guaranteed to arrive within that window. Tracking not guaranteed beyond US border. Please check the list of countries included in the USPS list of International Service Disruptions. If your location is on the list, please wait before placing your order and check back for availability.
We do not ship to Germany or Russia.
We do not ship CBD or Hemp products to international customers.
Sono is not responsible after proof of shipment. Customers are solely responsible for following local regulations regarding the products you purchase and are responsible for any customs charges.
Is the packaging discreet?
Yes! The only reference to what is inside our packages is the company name on the return address, Sono Herbs.
What does it mean when tracking says my order is in “pre-shipment”?
Pre-shipment is all the time between us printing your shipping label and the shipping courier scanning the package once it reaches their facility. This includes any time it takes us to prepare and pack your order before sending it out. Please note that USPS does not scan packages as soon as they receive them. Sometimes there is an additional wait before the package registers in their system.
I would like to order but I am cautious about missing mail or mail theft, what should I do?
Please email us at email@example.com to request Insurance, Registered Mail Service, or Signature at Delivery for an additional fee, or for us to advice you on the best shipping option. As shipping issues are out of our hands once the package is shipped we would love to make sure your delivery is as stress-free as possible. Please note the only way to get compensation for a package that has been sent out by us but not received by the customer is by insuring your package.